One bonobo's view of the world...and stuff.

Thursday, February 01, 2007

Spread the word!

Ryanair's Michael O'Leary has started a PR war with the government over their green taxation policy. He's taken out ads in which he's published the e-mail address of the environment minister with te suggestion that customers might like to make their objections known.

As suggested in this previous post - he maybe has a point on climate change. Nevertheless, in light of his 'interesting' attitude towards custome service, which is "If you don't like it, then fuck off. I can easily sell your €15 seat to someone else", I think that the creative response by Sharon Hodgson MP should be publicised further.

The e-mail address for Ryanair's Head of Customer Sevices, Carol Green

and the national rate telephone number for its head office in Dublin, which
is cheaper than its high-tariff 0871 number is:

00 353 18121212

Since none of this is anywhere on their website, you may be especially grateful for it if, for example, oooh...say you're trying unsuccessfully to reclaim for a cancelled trip on behalf of a wedding party when the groom has died the week before the wedding*.

*To give just one example - happened to a friend. The eventual response from Ryanair was "Fair dos! - We've refunded the groom's fare."

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